Data Protection

Alcasino Privacy Policy

Your personal information is a sacred trust to us. Learn on this page how we protect your privacy and handle your data.

Last updated: January 2026

1. Introduction and commitment

Alcasino (https://alcasino.app) takes your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information.

By using the Alcasino platform, you agree to this Privacy Policy. If you do not agree with any part of this policy, we recommend that you discontinue use of our services.

Important: This Privacy Policy may be updated from time to time. Registered members will be notified by email of any significant changes. We recommend checking this page regularly.

We comply with international data protection regulations and are committed to keeping our users' information secure at all times. Alcasino's Privacy Policy is the foundation of your trust — we never sell or misuse your data.

2. What information we collect

Alcasino collects your information through several methods. Data comes from three main sources: what you provide directly, what is generated automatically as you use our platform, and what we receive through third parties.

2.1 Information you provide directly

  • Full name and date of birth
  • Email Address & Mobile Number
  • Residential address
  • National ID or passport details (for KYC verification)
  • Payment method details (account number, name)
  • Information provided in support tickets

2.2 Automatically collected information

  • IP Address & Device Information
  • Browser type and language settings
  • Activity logs on the platform
  • Gaming History & Transaction Records
  • Browsing data via cookies and tracking technologies
Type of information Purpose of collection Mandatory
Identity information Account Creation & KYC Verification Yes
Contact information Customer Support & Notifications Yes
Payment information Transaction processing Yes
Device Information Security and fraud prevention No
Gaming History Responsible gaming monitoring No

3. How Your Information Is Used

Alcasino uses your information only for specific, legitimate purposes. Under our Privacy Policy, your data is used for the following:

  • For account creation, management, and verification
  • To process financial transactions including deposits and withdrawals
  • To provide customer support and resolve issues
  • To prevent fraud and money laundering
  • To comply with legal and regulatory obligations
  • To improve platform quality and user experience
  • To monitor responsible gaming activities
  • To inform you about promotional offers and bonuses (with your consent)

Marketing communications: If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time through Account Settings. However, important account notifications will always be sent.

Alcasino never sells your data to advertisers. Our Privacy Policy puts the protection of your information first, and all data use is transparent and accountable.

4. Information Sharing Policy

Alcasino does not sell, rent, or trade your personal information to third parties. However, your data may be shared in the specific circumstances outlined below:

4.1 Service Provider Partners

We work with trusted third-party service providers for payment processing, KYC verification, cybersecurity, and technical support. These partners may use your information only for their contracted services.

4.2 Legal Obligations

We may be legally required to disclose information pursuant to a court order, government authority directive, or regulatory body request. Where possible, we will notify you in advance.

4.3 Business Transfers

In case of business merger or acquisition, your information may be transferred to the new entity. This privacy policy will remain in effect, and you will be notified.

Our Commitment: We will never sell your information to third parties for marketing purposes under any circumstances. Alcasino's Privacy Policy protects your interests in all situations.

5. Security Measures

Alcasino uses industry-leading technology to keep your information secure. Our Privacy Policy is backed by a multi-layered security framework.

  • SSL 256-bit Encryption — All data transmission encrypted
  • Two-factor authentication (2FA) — Additional security layer for login
  • Firewall protection — Advanced firewall to prevent cyber attacks
  • Regular security audits — Monitoring by third-party specialists
  • Server security — Maximum physical security at data centers
  • Access Controls — Minimum necessary access policy for staff

Your Responsibilities: Security is not our responsibility alone. Keep your password strong, do not share it with anyone, and avoid logging in from public WiFi.

In the event of a security breach, we will promptly notify affected users and take all necessary action.

6. Cookie Policy

Alcasino uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

6.1 Types of Cookies We Use

  • Essential Cookies — Required for login sessions and security
  • Functional Cookies — To remember language preferences and settings
  • Analytics cookies — To monitor and improve platform usage
  • Marketing cookies — To display relevant advertisements (optional)

6.2 Cookie Control

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working. Separate consent is obtained for marketing and analytics cookies.

7. Your Privacy Rights

Under Alcasino's Privacy Policy, you have clear rights over your own information. Your key rights are outlined below:

Right to access information

You have the right to know what information we hold about you and to receive a copy of it.

Right to rectification

You can request that any inaccuracies in your data be corrected.

Right to deletion

You have the right to request deletion of your information under certain circumstances.

Right to restrict processing

You can request to restrict data processing for specific purposes.

Right to data portability

You have the right to receive your data in a structured format and to transfer it elsewhere.

Right to Object

You can object to the use of your information for marketing purposes at any time.

Exercising Your Rights: To exercise any of the rights above, contact us by email at [email protected] — we will respond within 30 days.

8. Data Retention Period

Alcasino does not retain your information longer than necessary. Retention periods are determined by legal obligations, business needs, and the nature of your relationship with us.

  • Active account: All data retained for the duration of active account
  • KYC Information: Retained for a minimum of 5 years after account closure (legal obligation)
  • Transaction records: Retained for up to 7 years (Financial regulatory requirement)
  • Support contact: Up to 3 years from last contact
  • Marketing data: Deleted upon withdrawal of consent
  • Browsing logs: Retained for up to 12 months

Data is securely deleted or anonymized after the retention period expires.

9. Minor Privacy Protection

Alcasino's services are strictly for users aged 18 and above. We do not knowingly collect information from minors.

If a parent or legal guardian believes their child's information has entered our system, please contact us immediately. Such information will be promptly deleted upon verification.

Note: Creating an account or conducting any gaming activity on behalf of a minor is a clear violation of our terms and conditions and may result in legal consequences.

10. Contact and complaints

For any questions, concerns, or complaints regarding our Privacy Policy, please contact our dedicated data protection team. We take every request seriously.

  • Email: [email protected]
  • Live chat: directly available on the platform
  • Support ticket: submit from your account

We typically respond within 7 business days. For urgent privacy matters, priority support is available via live chat.

Why Alcasino Trusted?

Our Privacy Policy is more than words — we are committed to protecting your information at every step.

End-to-End Encryption

Every transaction and piece of personal information is protected with SSL 256-bit encryption. Maximum security is ensured at every stage of data transmission.

We do not sell your data

Alcasino never sells your personal information to third parties. Your privacy is not a business asset to us — it is your fundamental right.

Regular security audits

Our systems are regularly audited by independent security experts. Any vulnerabilities identified are addressed promptly.

Your Control

From Account Settings, you can view or update your information, or opt out of marketing communications at any time.

Compliance with International Standards

Alcasino follows international data protection regulations and upholds the highest global standards in our Privacy Policy.

24/7 support

Our support team is always available for any privacy-related questions or concerns. Fast assistance is available via live chat or email.

General FAQ

Here are answers to the most frequently asked questions about our Privacy Policy.

No, Alcasino never sells your personal information to third parties. In accordance with our privacy policy, your data is used solely to provide our services. Limited information may be shared with trusted partners for necessary purposes such as payment processing or KYC verification, but they are prohibited from selling your information under any circumstances.

Data retention periods depend on the type of information. Active account data is retained while your account remains active. KYC information is kept for 5 years after account closure due to legal requirements, and transaction records are retained for 7 years. Marketing data is deleted upon withdrawal of your consent.

Yes, you can request deletion of your information. However, KYC and transaction data must be retained for specified periods due to legal obligations. In such cases, the relevant information will be anonymized. To submit a request, email [email protected].

Yes, Alcasino uses cookies. You can disable all non-essential cookies from your browser settings. However, disabling essential cookies may prevent login and certain core features from working properly. Marketing cookies require your separate consent.

Yes, if a data breach occurs that affects your information, we will notify you by email as soon as possible. We will simultaneously inform the relevant regulatory authorities. We are committed to handling the situation with complete transparency.

Play safely, Enjoy with peace of mind

Your privacy is fully protected at Alcasino. Register now and start gaming on a platform you can trust.

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