Alcasino FAQ — Answers to All Your Questions

Yes, you must be at least 18 years old to register at Alcasino. This is part of our responsible gaming policy. Registration by minors is strictly prohibited.

No, each person may only hold one Alcasino account. Creating multiple accounts violates our terms and conditions and may result in the permanent suspension of all associated accounts.

After registration, you will first need to verify your mobile number. Once verification is complete, your account will be fully active and you can make a deposit to start playing.

On the login page, click the "Forgot Password" option. Enter your registered email address or mobile number. A password reset link will be sent to your email. Click that link to set a new password.

Entering an incorrect password multiple times will temporarily lock your account for security. Usually, waiting 15 to 30 minutes is enough before you can try again. If the issue persists, please contact customer support.

Two-factor authentication (2FA) adds an extra layer of security to your account. Once enabled, you will need to enter both your password and a one-time OTP sent to your mobile each time you log in. This protects your account from unauthorized access. We strongly recommend all players enable 2FA.

Absolutely. Alcasino uses top-grade SSL encryption to keep all your information secure. Your password is never stored in plain text — it is hashed. No employee can ever view your password.

The minimum deposit at Alcasino is BDT 100 and the maximum is BDT 50,000 per day. Note that your bank or mobile banking provider may have their own limits. A special welcome bonus is also available on your first deposit.

Most deposits are processed instantly. Mobile banking transfers typically take 1 to 5 minutes. Bank transfers may take up to 24 hours. If your deposit hasn't arrived, please contact our support team.

Alcasino offers multiple secure deposit methods — mobile banking, direct bank transfer, credit/debit cards, and e-wallet services. Choose your preferred method and fund your account with ease. All methods are fully secure and encrypted.

Alcasino does not charge any additional fees on deposits. However, your bank or mobile banking provider may apply their standard charges. Those fees are the responsibility of your bank, not Alcasino.

Go to the "Withdraw" option in your profile. Enter the amount you wish to withdraw and select your bank account or mobile banking details. Once you submit the request, we will verify and process the transfer.

Withdrawals are typically processed within 24 to 48 hours. In certain cases it may take a bit longer. You can track your withdrawal status in the transaction history section of your account.

The minimum withdrawal amount at Alcasino is BDT 500. You can request a withdrawal once your winnings reach at least BDT 500. Withdrawals from bonus winnings may be subject to specific terms and conditions.

Withdrawal taxes may apply depending on the laws of your country. Alcasino does not impose any additional taxes of its own. Deductions may occur based on your bank's policies or government regulations. Contact our support team for more details.

Alcasino offers new players a 100% welcome bonus on their first deposit. That means you get an extra 100% on top of whatever you deposit. For example, deposit BDT 1,000 and get BDT 1,000 in bonus — giving you BDT 2,000 to play with.

Before withdrawing a bonus, you must complete a specified number of turnovers — generally 30 times the bonus amount. For example, if you receive a 1,000 BDT bonus, you need to wager 30,000 BDT before you can withdraw the bonus and any winnings. Visit the promotions page for full details on these terms.

Alcasino offers regular players weekly cashback, reload bonuses, free spins, and special event promotions. Visit the "Promotions" section in your profile to see all currently active offers.

Yes! Alcasino has a rewarding referral program. Invite as many friends as you like, and you'll earn bonuses for every one who joins and plays. Generate your unique referral link from your profile and start sharing.

Alcasino features slots, table games (blackjack, roulette, poker), live dealer games, Sports Betting, and much more. Every game is fair and secure, and we regularly add new titles to the library.

Absolutely. Alcasino sources all games from licensed providers who follow international standards. Every game is regularly audited to ensure results are truly random and fair.

Yes, Alcasino is fully mobile-optimized. You can access Alcasino and play games from any smartphone or tablet by opening a browser — fast and convenient on both iOS and Android devices.

Winnings are credited to your account balance immediately — no delays. However, if you have bonus funds in your account, you cannot withdraw them until the applicable bonus terms have been met.